RECIPES
SUBSCRIPTIONS
DELIVERY
OTHERS
How are our recipes prepared?
Once the diagnosis has been carried out, we prepare customized rations in the kitchen to meet your pet’s energy requirements. Fresh products are steamed separately to preserve all their nutrients. Once cooled, the food is vacuum-packed in hermetically sealed sachets, for impeccable freshness and preservation without artificial additives.
What ingredients are used?
Our Foodidoo recipes are prepared using fresh, seasonal, and mostly local produce.
You can find details of all our recipes in the “Our dog recipes” or “Our cat recipes” sections
Which recipe should I choose?
Our three recipes for cats and three recipes for dogs have been developed by our nutritionist and therefore contain all the nutrients required for a healthy dog or cat.
If your pet does not have any food intolerances, we advise you to choose a mixture of the three recipes to vary the pleasures.
How much food should my pet eat every day?
To determine the daily amount of food for your pet, you need to fill in our diagnostic form. This will enable us to calculate your dog’s and cat’s needs according to various criteria, such as breed, weight, activity, and character, and whether or not your pet has been sterilized.
The quantity of Foodidoo food specific to my pet differs from its usual ration. Why is this?
As with food for human consumption, each type of food has a different number of calories. Foodidoo meals are in the wet food category (around 75% water), which makes them heavier than dry food, for example.
How to store food?
Products are delivered fresh vacuum-packed (i.e. not frozen).
Once opened, we recommend serving within 3 days.
If served within 7 days following the delivery, rations can be stored in the fridge and eaten as soon as they come out.
After 7 days following the delivery, we recommend freezing the meals, which can then be stored in the freezer for at least 3 months. Before consumption, it is advisable to defrost the ration in the fridge.
How do I serve the food to my pet?
Our recipes can be served at room temperature.
If the products have been stored in the freezer, we recommend defrosting the food in the refrigerator before consumption.
Can I heat the food?
You can reheat our recipes in a bain-marie. This will slightly modify the taste and smell, which may please some of our more selective pets. Make sure the food is not too hot before serving.
How do I make the dietary transition?
A guide will be sent to you with your first order.
How does a subscription work?
Once your pet’s energy requirements have been calculated, you can create a subscription. You’ll be able to select your recipes, formula, and delivery frequency. “How does it works”.
The subscription is launched automatically when you place your first order. It can be modified, paused or cancelled up to 5 working days before your next delivery.
How do I choose between our different packages?
To adapt to your needs and those of your companions, Foodidoo offers a choice of three subscription packages:
- Light formula: 25% Foodidoo (75% of your current food)
If you want to keep your pet’s current food but add a little flavor and pleasure to his meals.
- Medium formula: 50% Foodidoo (50% of your current food)
Perfect for those who want to balance a fresh diet with the convenience of their current food.
- Large formula: 100% Foodidoo (only our meals)
This formula is designed for owners who want to offer their pet a 100% homemade diet, without kibbles or industrial food, and adapted to specific needs.
How do I modify my subscription?
Your subscription can be modified up to 5 working days before your next delivery. Here are the steps involved:
- Once you’ve logged in to your account, go to the “Subscription” tab.
- Click on “Modify” at the bottom of the animal for which you wish to change the subscription.
- You can now modify the recipes, the percentage of Foodidoo food and the delivery frequencies.
How do I suspend or cancel my subscription?
Your subscription can be suspended or cancelled up to 5 working days before your next delivery. Here are the steps involved:
- Once you’ve logged in to your account, go to the “Subscription” tab.
- Click on “Modify” at the bottom of the animal for which you wish to change the subscription.
- You can now pause or cancel the subscription at the bottom of the page.
In which countries can I have my order delivered?
Actually, Foodidoo can be delivered anywhere in Switzerland.
How are meals delivered?
Products are delivered fresh, vacuum-packed (i.e. not frozen).
They are transported in insulated parcels, preserving the cold chain until delivery.
What if I’m not there when my parcel is delivered?
No worries at all! Our insulations and cold packs can keep your food fresh for up to 12 hours, while being environmentally friendly.
What are the delivery frequencies?
Depending on the subscription formula chosen, delivery can take place:
– every 2 weeks
– every 4 weeks
– every 6 weeks
– If you require a different frequency, please contact us via our form.
How can I change my delivery frequency?
Delivery frequencies can be changed up to 5 working days before your next delivery. Here are the steps to follow:
- Once logged in to your account, go to the “Subscription” tab.
- Click on “Modify” at the bottom of the record for the animal for which you wish to change deliveries.
- You can now change the delivery frequency.
How do I change my delivery address?
You can change your delivery address up to 5 working days before your next delivery. Here’s how to do it:
- Log in to your account, go to the “Account details” tab.
- You can now change the delivery frequency.
How can I change my delivery date?
- Once logged in to your account, go to the “Subscription” tab.
- Click on “Modify” at the bottom of the record for the animal for which you wish to change deliveries.
- You can now change the delivery date.
What should I do if my parcel is damaged when I receive it?
We’re sorry if your parcel has been damaged. Please do not hesitate to contact us so that we can find a solution.
WHAT ARE THE DELIVERY DAYS?
We plan deliveries so that you never run out of food, and you’ll be able to adjust deliveries at any time in your account.
How can I reset my password to log in to my customer account?
You can reset your password by going to “My account”. You will receive a reset link in your mailbox where you can enter a new password.
How do I change my password?
Once you’ve logged in to your customer account, go to the “Account details” tab and you’ll be able to change your password.