FAQ

Once the diagnosis has been carried out, we prepare customized rations in the kitchen to meet your pet’s energy requirements. Fresh products are steamed separately to preserve all their nutrients. Once cooled, the food is vacuum-packed in hermetically sealed sachets, for impeccable freshness and preservation without artificial additives.

Our Foodidoo recipes are prepared using fresh, seasonal, and mostly local produce.

You can find details of all our recipes in the “Our dog recipes” or “Our cat recipes” sections

Our three recipes for cats and three recipes for dogs have been developed by our nutritionist and therefore contain all the nutrients required for a healthy dog or cat.

If your pet does not have any food intolerances, we advise you to choose a mixture of the three recipes to vary the pleasures.

To determine the daily amount of food for your pet, you need to fill in our diagnostic form. This will enable us to calculate your dog’s and cat’s needs according to various criteria, such as breed, weight, activity, and character, and whether or not your pet has been sterilized.

As with food for human consumption, each type of food has a different number of calories. Foodidoo meals are in the wet food category (around 75% water), which makes them heavier than dry food, for example.

Products are delivered fresh vacuum-packed (i.e. not frozen).

Once opened, we recommend serving within 3 days.

If served within 7 days following the delivery, rations can be stored in the fridge and eaten as soon as they come out.

After 7 days following the delivery, we recommend freezing the meals, which can then be stored in the freezer for at least 3 months. Before consumption, it is advisable to defrost the ration in the fridge.

Our recipes can be served at room temperature.

If the products have been stored in the freezer, we recommend defrosting the food in the refrigerator before consumption.

You can reheat our recipes in a bain-marie. This will slightly modify the taste and smell, which may please some of our more selective pets. Make sure the food is not too hot before serving.

A guide will be sent to you with your first order.

Once your pet’s energy requirements have been calculated, you can create a subscription. You’ll be able to select your recipes, formula, and delivery frequency. “How does it works”.

The subscription is launched automatically when you place your first order. It can be modified, paused or cancelled up to 5 working days before your next delivery.

To adapt to your needs and those of your companions, Foodidoo offers a choice of three subscription packages:

1. Light formula: 25% Foodidoo (75% of your current food)

If you want to keep your pet’s current food but add a little flavor and pleasure to his meals.

2. Medium formula: 50% Foodidoo (50% of your current food)

Perfect for those who want to balance a fresh diet with the convenience of their current food.

3. Large formula: 100% Foodidoo (only our meals)

This formula is designed for owners who want to offer their pet a 100% homemade diet, without kibbles or industrial food, and adapted to specific needs.

Your subscription can be modified up to 5 working days before your next delivery. Here are the steps involved:

1. Once you’ve logged in to your account, go to the “Subscription” tab.
2. Click on “Modify” at the bottom of the animal for which you wish to change the subscription.
3. You can now modify the recipes, the percentage of Foodidoo food and the delivery frequencies.

Your subscription can be suspended or cancelled up to 5 working days before your next delivery. Here are the steps involved:

1. Once you’ve logged in to your account, go to the “Subscription” tab.
2. Click on “Modify” at the bottom of the animal for which you wish to change the subscription.
3. You can now pause or cancel the subscription at the bottom of the page.

Actually, Foodidoo can be delivered anywhere in Switzerland.

Products are delivered fresh, vacuum-packed (i.e. not frozen).

They are transported in insulated parcels, preserving the cold chain until delivery.

No worries at all! Our insulations and cold packs can keep your food fresh for up to 12 hours, while being environmentally friendly.

Depending on the subscription formula chosen, delivery can take place:

– every 2 weeks
– every 4 weeks
– every 6 weeks
– If you require a different frequency, please contact us via our form.

Delivery frequencies can be changed up to 5 working days before your next delivery. Here are the steps to follow:

1. Once logged in to your account, go to the “Subscription” tab.
2. Click on “Modify” at the bottom of the record for the animal for which you wish to change deliveries.
3. You can now change the delivery frequency.

You can change your delivery address up to 5 working days before your next delivery. Here’s how to do it:

1. Log in to your account, go to the “Account details” tab.
2. You can now change the delivery frequency.

1. Once logged in to your account, go to the “Subscription” tab.
2. Click on “Modify” at the bottom of the record for the animal for which you wish to change deliveries.
3. You can now change the delivery date.

We’re sorry if your parcel has been damaged. Please do not hesitate to contact us so that we can find a solution.

We plan deliveries so that you never run out of food, and you’ll be able to adjust deliveries at any time in your account.

You can reset your password by going to “My account”. You will receive a reset link in your mailbox where you can enter a new password.

Once you’ve logged in to your customer account, go to the “Account details” tab and you’ll be able to change your password.